Frequently Asked Questions

Explore Our FAQ to Enhance Your Playtime Experience!

Yes, absolutely. We understand the importance of privacy, so all orders are packaged discreetly with no indication of the contents or our store name on the exterior. You can shop confidently, knowing that your order will arrive in plain, unmarked packaging.
We offer free standard shipping across the USA. Most orders are processed within 1-2 business days, and delivery typically takes 3-7 business days. Expedited shipping options are also available at checkout for faster delivery.
We accept all major credit cards, including Visa, MasterCard, and American Express, as well as secure payment options like ShopPay or PayPal. For extra privacy, we ensure that your purchase is listed discreetly on your billing statement.
Due to the intimate nature of our products, we cannot accept returns on used items for health and safety reasons. However, if your item arrives damaged, defective, or incorrect, please contact our customer service team within 30 days of purchase for assistance with a replacement.
Yes, every product at Playtime Buttique is made from high quality, body safe materials. We carefully select items crafted from safe materials, including silicone, stainless steel, and ABS plastic, to ensure your comfort and peace of mind.
To maintain your items, we recommend cleaning them with a specialized toy cleaner or mild soap and warm water after each use. Always refer to the specific cleaning instructions provided with your product, and remember to store your items in a clean, dry place.
Yes, your privacy is our priority. We use secure technology to protect your personal information, and we never share your details with third parties. For more details, please view our Privacy Policy.
Yes, we frequently offer exclusive discounts and promotions. Sign up for our newsletter to receive updates on sales, new arrivals, and special offers directly to your inbox.
Our friendly customer service team is here to help. You can reach us via email at support@playtimebuttique.com or through our 'Get In Touch' page. We aim to respond within 24 hours on business days.